Shipping Policy

Many items on our website are too large and/or heavy to ship via UPS/FedEx, so they are shipped via Truck Delivery. Truck Delivery is different than standard UPS, FedEx, or US Mail.

At checkout, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.


Please also note that the shipping rates for many items we sell are weight/dimension based. 

Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00 AM and 5:00 PM, Monday through Friday.

 

Upon receiving your delivery, please make sure that you inspect the package(s). Freight damage happens on less than 1% of all freight shipments. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your problem will be solved as soon as possible. Also be sure to count the number of peices received that it matches the number on the sheet (BOL) of the driver before you sign. We will not be able to claim anything after signed received in good condition. 

 

Call us for white glove delivery information

 

How much Does Shipping Cost?

 

Our website automatically calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over $5.00, in such cases you will be contacted for approval prior to shipment.

 

When Will My Order Arrive?

 

Lead Time:

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. We strive to be accurate with our lead times.

 

For “in-stock” items every effort is made to process and ship within 1-2 business days. However, orders received after 1:00 PM EST time will ship the following business day. Please note that weekends and holidays are not considered “business days”.